Refund policy

Return & Refund Policy — Gajlakshmi Gifting Store

Thank you for shopping with Gajlakshmi Gifting Store. We want you to love what you receive. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns
We accept returns only in the following cases:

  • The product received is damaged or defective.
  • The product delivered is different from what was ordered (wrong item, wrong size, wrong color).
  • The product is missing parts/accessories that were listed on the product page.

Returns must be requested within 48 hours of delivery, with unboxing video or clear photos of the issue shared as proof.

2. Non-Returnable Items
Because our products are devotional, decorative, and often handcrafted or silver/gold-plated, the following are not eligible for return:

  • Products damaged due to misuse, mishandling, or normal wear after delivery.
  • Products returned without original packaging, tags, or protective covering.
  • Change-of-mind returns (ordered wrong size/color by mistake, no longer wanted, etc.).
  • Customized or made-to-order items.

3. Refund Process
Once your return request is approved and the item is received back in its original condition:

  • Refunds are processed within 5–7 business days to the original payment method.
  • For Cash on Delivery orders, refunds are issued via bank transfer or store credit, as per customer preference.
  • Shipping charges (if any were paid) are non-refundable unless the return is due to our error (damaged/wrong item).

4. Replacement
If you prefer a replacement instead of a refund for a damaged/wrong/defective item, we're happy to arrange one at no extra cost, subject to stock availability.

5. How to Request a Return
To initiate a return, contact us at [+91 8263869815] with:

  • Order number
  • Photos/video of the product and packaging
  • Reason for return

Our team will review and respond within 24–48 hours with the next steps.

6. Damaged in Transit
If your order arrives broken or damaged due to shipping, please do not accept the delivery if visibly damaged, or report it to us within 24 hours of delivery with photos for a quick resolution.