Shipping policy

Shipping Policy — Gajlakshmi Gifting Store

At Gajlakshmi Gifting Store, we aim to get your order to you safely and on time. Please read our shipping policy below.

1. Order Processing Time

  • Orders are processed within 1–3 business days of order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Customized or made-to-order items may require additional processing time, which will be communicated at the time of order.

2. Shipping Time

  • Once dispatched, orders are typically delivered within 5–9 business days, depending on your location.
  • Delivery timelines for remote or rural areas may take slightly longer.
  • These are estimated timelines and not guaranteed delivery dates. Delays may occur due to courier issues, weather conditions, regional restrictions, or other circumstances beyond our control.

3. Shipping Charges

  • Shipping charges (if any) are calculated at checkout based on your location and order value.
  • We may offer free shipping above a certain order value, as displayed on the website at the time of purchase.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp.
  • You can use this tracking number to monitor your order status directly on the courier partner's website.

5. Shipping Coverage

  • We currently ship across India.
  • We do not offer international shipping at this time.
  • Certain remote pin codes may not be serviceable by our courier partners; in such cases, we will inform you and offer a refund or alternate arrangement.

6. Delayed or Lost Shipments

  • If your order has not arrived within the expected delivery window, please contact us with your order number so we can investigate with our courier partner.
  • In case of a confirmed lost shipment, we will offer a replacement or full refund, as per your preference.

7. Damaged Packages

  • Please inspect your package upon delivery. If the package appears damaged or tampered with, avoid accepting it and notify us immediately.
  • If you've already accepted a damaged package, contact us within 24 hours with photos of the product and packaging for a quick resolution, as per our Return & Refund Policy.

8. Incorrect Address

  • Please ensure your shipping address, contact number, and pin code are accurate at the time of order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
  • If a package is returned to us due to an incorrect address, re-shipping charges may apply.

9. Contact Us
For any shipping-related queries, reach out to us at [+91 8263869815].